Provided by Gartner, the world’s largest technology business research authority, the new research has shown that the worldwide customer relationship management (CRM) market experienced growth during last year (2008).
Those interested in IT outsourcing might find curious the figures which Gartner came up with. The researchers found that the global CRM market achieved revenues of $9.15 billion in 2008. According to statistics, this figure shows a 12.5% increase on the $8.13 billion revenue reported in the previous year.
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