When customers select an outsourcing partner, they don’t do it blindly but rather make a carefully weighed decision basing on some conclusions. These conclusions are usually made after a vendor answers certain questions. So, here is the list of things companies usually what to know when seeking an outsourcing partner (may be interesting and useful for both parties):
1. Does the service provider have experience in similar projects? Positive and negative experiences are equally useful for making a decision. To learn this customer needs to share relevant information with other organizations.
2. Does the vendor use the quality management system? Since customers are worried about the quality of the end product, this is one of the most important questions for them. The customer might need to give the vendor a personal visit in order to inspect the company.
