Posts Tagged ‘outsourcing market’

Cloud, Outsourcing and Open Data among Trends in 2011, Says IDC

Tuesday, December 21st, 2010

trend1It’s the last month of the year, and that means the crystal ball gazing is kicking into high gear. IDC Canada has published its list of the top 10 predictions for information and communications technologies in 2011.

As Vito Mabrucco, senior vice president of worldwide consulting and managing director of IDC Canada, noted at the beginning of his recent presentation to media and analysts, the predictions are not forecasts or detailed market analysis, but they are based on data collected by IDC.

Perhaps not unexpected in the predictions is the mention of cloud computing, the outsourcing market and the increasing amount of data being created by businesses and consumers alike (a challenge everyone will likely have to deal with for the foreseeable future).

“We are seeing growth in the economy in 2010 and 2011 really across the board worldwide,” Mabrucco said. Even as the world returns to growth, there will be a deceleration of that growth in 2011, which he noted is unusual when compared to historical data. Typically, there would be steady growth in the year if compared to historical data, he said.

The good news is the ICT market in Canada is on its way to a full recovery by the end of 2012, he said. Technology is becoming the answer to creating great companies, and so businesses in Canada are turning to technology to help them succeed, he said.

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2011 Outsourcing Industry Predictions

Tuesday, November 30th, 2010

outsourcing-industry

As companies continue to rebuild and re-invest following the global economic recession, the overall outlook for the outsourcing industry is strong. Fuelled by technological expertise, regional advantages and business alignment capabilities, I believe that outsourcing will move from a more fragmented function towards a more integrated approach which will help companies to achieve their business goals in the year ahead.

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A Changing Landscape for CRM Outsourcing in 2011

Tuesday, November 23rd, 2010

The coming year will bring changes and growth in CRM outsourcing as several new industries begin to see it as a vital part of their operations and the best way to meet the challenges that their sector faces. And as new industries awaken to the benefits of CRM outsourcing, new communications tools will also be prominent feature in 2011. Social media will become a mainstream, albeit niche, communications channel for managing the customer relationship.

crm-outsourcing

New industries open up

The promise of new industries beginning to take on third-party contact centers is an appealing one for suppliers, but which industries will make the jump to outsourcing their CRM and why?

We believe it will be government, healthcare and utilities that will make the greatest moves towards CRM outsourcing in 2011 and that primarily cost-cutting will be at the heart of this move.

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Ukraine Ranks 11 in the List of TOP20 Outsourcing Locations

Friday, October 15th, 2010

ranksAccording to the 2010 Global Services 100 list, Ukraine is 11th among 20 leading countries in the area of IT Outsourcing and High Tech Services. Ukraine is the first among Central and Eastern European countries ahead of Russia, Belarus and Poland in this list. The GS 100 list is annually compiled by Global Services in association with NeoAdvisory, a consulting and advisory company.

Similar result are shown in the catalogue of IT outsourcing providers from Central and Eastern Europe (the project of Central and Eastern European Outsourcing Association).

This year more than 150 companies participated in the annual survey and analysis of the global ITO-BPO industry. The companies were asked to share detailed information through an online survey which contained over 200 data inputs and qualitative parameters. The GS 100 model for analysis includes such criteria as management excellence, customer maturity, global delivery maturity, and breadth of services portfolio.

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Outsourcing Market Results for Q3, 2009

Tuesday, September 22nd, 2009

As the 3rd quarter of 2009 comes to an end, it is a good time to sum up the quarterly results of the outsourcing market of such a difficult year for all segments of business.

The global economy is gradually recovering from a downturn and the first good signs of it have appeared. The banks have started seeing profits again and international companies stopped reporting losses. However, on the other side more and more SME’s have been marked by unstable performance and reduced customer base.

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