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77% clients of IT outsourcing claim to be overcharged. How to be among the happy 23%?

Monday, May 16th, 2011

IT outsourcing is about trust

Security software developer Lieberman software released an interesting research on IT outsourcing company’s client’s satisfaction. It’s not a secret that the main motive for delegating some part or even all IT tasks to an outsourcer is economy of resources, and especially - opportunities for cost reduction. And the survey showed that a surprising 77% of respondents believe that their outsourcers have made up work to earn extra money.

Only 38% respondents claimed that outsourcers had met the cost-saving projections mapped out in contracts. 27% said the deals cost “significantly more than planned,” compared to 11% who said outsourcing actually saved more money than their companies expected. But the huge 77% distrust is really surprising.

Why could this happen? (more…)

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Tags: IT outsourcing, IT outsourcing review
Posted in IT services, Industry news, Internet, Offshore, Organization | 2 Comments »

Central and Eastern Europe IT Outsourcing Review

Wednesday, July 29th, 2009

Recently, the Central and Eastern European Outsourcing Association (CEEOA) with the support of Council of European Professional Informatics Societies (CEPIS) has issued the annual research “Central and Eastern Europe IT Outsourcing Review”. The main ojective of this document containing 49 pages is to provide the holistic view on the potential of the CEE region as a global cluster for provision of nearshore IT outsourcing for the Western European countries and for offshore IT outsourcing for the North American market.

About the IT outsourcing study

The research examines key development indicators of the IT outsourcing market in the 16 countries of the Central and Eastern Europe region including market value, number of professionals, number of IT companies providing outsourcing services and market rates. “CEE IT Outsourcing Review” includes the detailed country profiles, experts estimations on the outsourcing market development during the recession period, their opinion on new tendencies and forecasts for the market recovery, profiles of the leading outsourcing companies in the region.

What is notable and also pleasing is that the research provides an evidence of the rapid development of IT outsourcing services market in the Central and Eastern Europe. (more…)

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