Restoring a normal service operation and minimizing impact on business operations is the work of incident management. The process of incident management ensures that incidents (actual result is different from the expected result) are tracked. The task of test engineers involved in the project is to record and classify the incidents for further investigation.
Incidents are raised on incident reports which have the following objectives:
- To provide developers feedback on the problem to enable identification, isolation and correction as necessary.
- To provide test leader with a means of tracking the quality of the system under test and the progress of testing (number of incidents, their status).
- To provide ideas for test process improvement.
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