“Buyers, providers and investors in the IT services market confront the same confluence of market and technological forces, even though their approaches and core concerns may differ,” said Benjamin Pring, research vice president at Gartner. “These forces are radically reshaping the fundamentals of how providers deliver and sell IT services and how buyers consume them.”

The 10 key forces that will have a material impact on organizations’ outsourcing-related strategies and tactics include (in no particular order):

Hyperdigitization

Hyperdigitization is the accelerating manifestation of the impact of IT. Digitization describes the parts of the economy in which the “product” or “service” is content that is entirely, or almost entirely, digital. This proportion of the economy is growing significantly faster than the “physical” aspects of the economy and as such, this force describes an essential part of the global economy. The impact is pervasive, influencing personal and social lives — but increasingly accelerates economic, commercial and political activity. It is estimated that by 2020, roughly one-quarter of the global gross domestic product (GDP) will be generated by the force of digital activity.
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