Archive for the ‘Custom application development’ Category

Testing Approach: Incident Management

Thursday, May 14th, 2009

Restoring a normal service operation and minimizing impact on business operations is the work of incident management. The process of incident management ensures that incidents (actual result is different from the expected result) are tracked. The task of test engineers involved in the project is to record and classify the incidents for further investigation.

Incidents are raised on incident reports which have the following objectives:

  • To provide developers feedback on the problem to enable identification, isolation and correction as necessary.
  • To provide test leader with a means of tracking the quality of the system under test and the progress of testing (number of incidents, their status).
  • To provide ideas for test process improvement.

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Error 404: Softheme Template

Thursday, April 23rd, 2009

In our rich web development expertise we often have to prepare sample solutions at hand which we could suggest to our clients when it is needed, for example, when customers don’t have their own idea how this or that thing should look like. One of such solutions that we usually suggest to our customers is the message template for the so called Error 404.

The Error 404 page is displayed whenever someone requests the page that does not exist on a site. The reasons for this may be either the wrong link to this page or is that the page might have been recently removed from the site. Since there is no web page to be displayed, the standard Error 404 page is sent by the web server.

In this case we suggest the following message template to our clients that we believe describes the error and user actions connected with this error in the best manner:

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IPR Protection and Softheme NDA Agreement

Friday, April 17th, 2009

Ensuring and protecting client’s intellectual property (IP) rights is highly critical for any outsourcing business. Softheme understands how important for our customers is to secure their IP rights, and this is why we put an emphasis on signing any requested non-disclosure agreements (NDAs) by our clients and NDAs with our employees. Below you will find an excerpt from our standard NDA signed between Softheme and our employees:

This non-disclosure agreement, hereinafter – “Agreement”, is signed and shall enter into force between Party 1, in the person of the representative of Softheme LLC, the Owner of the Confidential Information, hereinafter – “Owner”, and Party 2, hereinafter named as “Consultant”, who renders (or plans to render) services of informational-consultative nature to Softheme LLC.

In connection with business relations between Parties, the Owner and the Consultant realize the necessity for the Owner to disclose to the Consultant some confidential information which belongs to the Owner; to be used for the sole purpose of planning and execution of business activities; and protect confidential information of this sort (hereinafter – “Commercial Secret”) from unauthorized use and disclosure.

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Why Outsourcing to Ukraine

Wednesday, April 8th, 2009

Today moving part or whole of company’s IT services to offshore zones is becoming a global tendency for many businesses. It is a matter of fact that already a considerable number of companies worldwide either actively use outsourcing or plan to outsource their technology services in the future. While many corporations set their choice on Asian offshoring companies, Softheme recommends outsourcing software development to Ukraine and suggests the outsourcing model we have come up with during our work experience.

Addressing to us, our clients seek an outsourcing partner who can not only help them to reduce their IT costs, but also help them to make use of technology advances to deliver more effective IT that evolves in line with their business needs. During the years of our diligent work, we have developed a simple outsourcing model which offers a number of benefits to our customers and enables us to deliver a very competitive level of services to our clients. The model that we offer helps customers to cut costs, reallocate their capital to other business segments, focus on core business, reduce time-to-market, and get access to skilled and inexpensive IT resources.

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