Archive for the ‘CRM’ Category

Gartner: 22 Percent Growth in Global SaaS Earnings in 2009

Monday, October 26th, 2009

The latest forecasts of Gartner, the world’s leading information technology market research and advisory company, show that the market for software-as-a-service (SaaS) is expected to reach $8 billion in 2009, which is a 22% increase from 2008 revenue of $6.6 billion. Besides, the market will be consistently growing through 2013 with the worldwide SaaS revenue reaching the figure of $16 billion for the enterprise application market.

“The adoption of SaaS continues to grow and evolve within the enterprise application markets as tighter capital budgets in the current economic environment demand leaner alternatives, popularity increases, and interest for platform as a service and cloud computing grows,” said Gartner representatives.

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Global CRM Market: 5 Years of Consecutive Growth

Wednesday, August 12th, 2009

Provided by Gartner, the world’s largest technology business research authority, the new research has shown that the worldwide customer relationship management (CRM) market experienced growth during last year (2008).

Those interested in IT outsourcing might find curious the figures which Gartner came up with. The researchers found that the global CRM market achieved revenues of $9.15 billion in 2008. According to statistics, this figure shows a 12.5% increase on the $8.13 billion revenue reported in the previous year.

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